Privacy Policy

Last Updated: January 5, 2026

Lakes of the Cities LLC (“we,” “us,” “our,” or “Lakes of the Cities”), a Minnesota limited liability company, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website at https://lakesofthecities.com (the “Site”), create an account, place an order, or otherwise interact with us.

By using the Site, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

We collect information in three main ways: (a) Information you provide directly (b) Information collected automatically (c) Information from third parties

a. Information You Provide

Contact & Account Data: Name, email, phone, shipping/billing address, password (encrypted).
Order & Payment Data: Credit card (processed securely by Shopify Payments—we never store full card numbers), order history.
Communications: Messages sent via contact forms, emails, or reviews.

b. Automatically Collected Information

Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent, clickstream data.
Cookies & Tracking Technologies: Essential cookies (enable checkout, login), Analytics cookies (Google Analytics, Shopify Analytics), Marketing cookies (Meta Pixel, ad retargeting)
Location Data: Approximate location from IP (for tax/shipping).

c. Third-Party Sources

Shopify: Account and transaction data.
Payment Providers: Fraud detection signals.
Marketing Partners: If you click ads (e.g., Facebook, Google).

Shipping Carriers: Delivery confirmation.

2. How We Use Your Information: Purpose & Legal Basis

Fulfill orders (process payment, ship, track)
Legal Basis (if applicable): Contract
Create & manage your account
Legal Basis (if applicable): Contract
Send transactional emails (order confirmations, shipping updates)
Legal Basis (if applicable): Contract
Provide customer support
Legal Basis (if applicable): Legitimate Interest
Send marketing (newsletters, promos)
Legal Basis (if applicable): Consent
Improve Site & products (analytics, A/B testing)
Legal Basis (if applicable): Legitimate Interest
Prevent fraud & secure the Site
Legal Basis (if applicable): Legitimate Interest / Legal Obligation
Comply with laws (tax, audits, recalls)
Legal Basis (if applicable): Legal Obligation

You can opt out of marketing anytime via unsubscribe links or info@lakesofthecities.com.

3. How We Share Your Information

We do not sell your personal data. We share only as follows (Recipients, Purpose & Safeguards):

Shopify Inc.
Purpose: Host Site, process checkout
Safeguards: Shopify DPA, SOC 2
Payment Processors (Stripe, PayPal)
Purpose: Process payments
Safeguards: PCI-DSS compliant
Shipping Carriers (USPS, UPS, FedEx)
Purpose: Deliver orders
Safeguards: Name + address only
Analytics Providers (Google, Meta)
Purpose: Measure performance
Safeguards: Anonymized where possible
Email Provider (Shopify)
Purpose: Send emails
Safeguards: Consent-based
Legal Authorities
Purpose: Comply with law, court order
Safeguards: Only when required
Successors
Purpose: In merger, sale of assets
Safeguards: Notify you

4. Cookies & Tracking

Essential
Purpose: Cart, login
Opt-Out: Cannot disable
Analytics
Purpose: Traffic, behavior
Opt-Out: Google Analytics Opt-Out
Marketing
Purpose: Retargeting ads
Opt-Out: “Reject All” in cookie banner

We use a Shopify cookie consent banner on first visit. You can change preferences anytime via the cookie icon in the footer.

5. Data Security

We implement reasonable technical and organizational measures, including:

Encryption (SSL/TLS in transit, encrypted storage)
Access controls (limited employee access)
PCI-DSS compliance via Shopify
Regular security audits

No system is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We keep your data only as long as necessary:

Order & payment records
Retention Period: 7 years (IRS/tax compliance)
Account data
Retention Period: Until account deleted + 30 days
Marketing subscribers
Retention Period: Until unsubscribe
Logs & analytics
Retention Period: Up to 26 months (Google)

You may request deletion (see Section 9).

7. Your Privacy Rights (CCPA / GDPR / Minnesota Residents)

Depending on your location, you may have the right to:

Access your data
How to Exercise: Email us
Correct inaccurate data
How to Exercise: Edit in account or email
Delete your data
How to Exercise: Email us (subject to legal retention)
Opt-out of sale
How to Exercise: We do not sell data
Opt-out of marketing
How to Exercise: Unsubscribe link
Non-discrimination
How to Exercise: We won’t penalize you

Minnesota Residents: You have rights under the Minnesota Consumer Data Privacy Act (MCDPA) when effective. We will update this policy accordingly.

California Residents: See Section 11 below.

EU/UK Visitors: We do not target or ship to the EU/UK. If you access from there, standard protections apply.

8. Children’s Privacy

The Site is not intended for children under 16. We do not knowingly collect data from children. If we learn we have, we will delete it.

9. How to Contact Us / Exercise Rights

Email: info@lakesofthecities.com Subject: “Privacy Request” Include: Full name, email used, order number (if applicable), and specific request.

We respond within 30 days (45 for complex requests).

10. Changes to This Policy

We may update this Privacy Policy. Changes are posted here with a new “Last Updated” date. Material changes will be notified via email or Site banner.

11. California Residents (CCPA / CPRA)

Categories Collected
Details: Identifiers, commercial info, internet activity, geolocation, inferences
Categories Shared
Details: With service providers (Shopify, carriers)
Sold?
Details: No
Sensitive Data?
Details: No (we don’t collect SSN, precise geolocation, etc.)

Do Not Sell or Share My Personal Information: Since we don’t sell or share for cross-context behavioral advertising, no action needed. You can still limit cookies.

12. Contact Information

Lakes of the Cities LLC

Address: 2720 West 43rd Street, Minneapolis, MN, 55410, US

Email: info@lakesofthecities.com